Shipping & Returns

Thank you for shopping at Amber Lash Shop. This page outlines our shipping and returns policy to ensure a smooth and satisfactory shopping experience.

Shipping Policy

  • Processing Time: Orders are typically processed within 1-2 business days. Please note that orders placed on weekends or holidays may be processed on the next business day.

  • Shipping Methods: We offer various shipping options to accommodate your needs. The available shipping methods will be displayed at checkout.

  • Shipping Rates: Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the shipping cost at checkout before completing your purchase.

  • International Shipping: We currently offer international shipping to select countries. International shipping rates and delivery times may vary depending on the destination.

  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery.

Return Policy

We want you to be completely satisfied with your purchase from Amber Lash Shop. If for any reason you are not satisfied, you may return eligible items within 30 days of receipt for a refund or exchange, subject to the following conditions:

  • Eligibility: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

  • Return Process: To initiate a return, please contact our customer service team at returns@amberlashshop.com with your order number and reason for return. Our team will provide you with further instructions on how to return your items.

  • Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.

  • Refunds: Refunds will be issued to the original form of payment within 5-7 business days of receiving the returned items. Please note that shipping charges are non-refundable.

  • Exchanges: If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.

If you have any questions or concerns about our shipping and returns policy, please contact us at support@amberlashshop.com. Our customer service team is here to assist you.